If you have any complaints or issues regarding any aspect of our products and/or services, we encourage you to reach out to us.

We are dedicated to resolving your concerns in a fair, transparent, and timely manner. Your feedback is crucial, as it helps us enhance the quality of our services.

You may submit your complaints or concerns through any of the following channels:

Visit a Branch/Department:

Visit any of our branches or departments, where our staff, branch manager, or department head will assist you with your concerns.

Online Complaint Form:

Complete and submit the online complaint form available on our corporate website: www.amf.lk. Please provide detailed information about your concern, and we will promptly investigate it.

Email:

Send an email to our Complaint Handling Officer [email protected] with the details of your complaint. Our Complaint Handling Officer will acknowledge your email and work diligently to resolve your issue.

Phone:

Contact our Complaint Handling Officer at +94 0719807607, who will guide you through the complaint resolution process.

Write to us at:

The Complaint Handling Officer
Associated Motor Finance Company PLC
146, Havelock Road
Colombo 05
Sri Lanka.

Our main objective will be to resolve your concern in a fair and transparent manner, and your complaint will be promptly acknowledged within 05 business days of receiving it. In the event we require additional time due to unforeseen circumstances, regular updates will be provided to you on the progress and ensure resolution within fourteen business days.

Alternate Dispute Resolution Mechanisms

Should you feel that your complaint has not been satisfactorily addressed or if you are not content with the resolution provided, you have the option of escalating your concern to the external dispute resolution schemes listed below.

A) You can direct your complaint to the Financial Consumer Relations Department (FCRD) of the Central Bank of Sri Lanka via email, post, or fax using the specified format available on their website. The complaint reporting format can be accessed via https://www.cbsl.gov.lk/sites/default/files/fcrd_complaint_submission_form_e.pdf

The Director
Financial Consumer Relations Department (FCRD)
Central Bank of Sri Lanka (CBSL),
30, Janadhipathi Mawatha,
Colombo 01.

Tel : +94 11 247 7966
Hotline for Inquiries: 1935
Fax : +94 11 247 7744
Email : [email protected]
Web : www.cbsl.gov.lk/en/fcrd

Complaint Reporting Format >> (FORM A) Download

B) As an alternative dispute resolution mechanism, you may seek the services of the Financial Ombudsman with regard to your complaint. You can contact the office of the Financial Ombudsman directly and the contact details are as follows. The complaint reporting format can be accessed via www.financialombudsman.lk/forms/FORMB.pdf

The Financial Ombudsman,
Office of the Financial Ombudsman – Sri Lanka
143 A, Vajira Road,
Colombo 05
Sri Lanka.

Tel : +94 11 259 5624
Fax : +94 11 259 5625
Email : [email protected]
Web : www.financialombudsman.lk

Complaint Reporting Format >> (FORM B) Download

Thank you for choosing AMF as your trusted financial services provider. We value your feedback and are committed to providing you with the best possible service experience